Delivery & Shipping Policy

Where we deliver

Cwtch Coffee delivers to addresses within the United Kingdom only. We do not currently ship internationally, and we are unable to deliver to PO Box addresses.

Delivery options and costs

Service	Cost	Estimated delivery
UK Standard Tracked (Royal Mail)	Free on all orders	2–4 working days from dispatch

Delivery is free on every UK order, with no minimum spend. The price you see at checkout is the price you pay — there are no delivery charges, surcharges or handling fees added at any point.

Delivery estimates are given in working days (Monday to Friday, excluding UK public holidays) and run from the day your order is dispatched, not the day it is placed.

Order processing and dispatch

Orders are processed on working days. Orders placed before 2:00pm on a working day are normally dispatched the same day. Orders placed after 2:00pm, at weekends or on UK public holidays are dispatched on the next working day.

We roast and pack to order wherever possible so that your coffee reaches you as fresh as it can be. If this means an order will take longer than usual to dispatch, we will let you know.

If an item in your order is unexpectedly unavailable, we will contact you before dispatch and offer you the choice of waiting, accepting an alternative, or receiving a full refund.

Tracking your order

All orders are sent on a Royal Mail tracked service. Once your parcel leaves us you will receive a dispatch confirmation email containing your tracking number.

Delays and missing parcels

Delivery times are estimates rather than guarantees and can occasionally be affected by circumstances outside our control, such as courier delays or severe weather. Under the Consumer Rights Act 2015 we will deliver your order without undue delay and in any event within 30 days of the order being placed, unless we have agreed a longer period with you.

If your parcel has not arrived within 10 working days of dispatch, please email us at contact@cwtchcoffee.co.uk with your order number and we will investigate with Royal Mail.

Storing your coffee on arrival

Our coffee is packed in resealable, one-way-valve pouches and is shelf-stable in transit. On arrival, please store it in a cool, dry place out of direct sunlight, and keep the pouch sealed between uses. Storage guidance and the best-before date are printed on every pack.

Risk and ownership

Goods remain our responsibility until they are delivered to the address you gave us, at which point risk passes to you. Ownership of the goods passes to you once we have received payment in full.

Incorrect or incomplete addresses

Please check your delivery address carefully at checkout. If a parcel is returned to us because the address supplied was incorrect or incomplete, or because it was not collected from a Royal Mail delivery office, we will refund the cost of the goods. Because the original delivery was provided free of charge, no delivery cost is deducted — but we are unable to re-send a returned parcel without a new order being placed.

Changing your delivery address

If you need to change your delivery address, email us at contact@cwtchcoffee.co.uk as soon as possible. We can usually amend an address before 2:00pm on the day of dispatch, but once a parcel has been handed to Royal Mail we are unable to redirect it.

Contact

Cwtch Coffee 94 Sandpiper Road, Llanelli, SA15 4SH, United Kingdom Email: contact@cwtchcoffee.co.uk Phone: +44 1646 687630 Customer service hours: Monday to Friday, 9:00am – 4:00pm (excluding UK public holidays)

Cwtch Coffee is a trading name of Sam Karelson, a sole trader.